Privacy Policy

Plumbing Services in Lockport, IL (“we,” “us,” or “our”) operates the website https://plumbinglockportil.com and provides residential and light commercial plumbing dispatch services across Will County, southwest Cook County, and southern DuPage County, Illinois. This Privacy Policy outlines our procedures regarding the collection, use, and protection of information obtained through website visits and inbound telephone communications.

1. Information We Collect

Because our primary communication and dispatch channel is exclusively telephone-based, we do not operate online customer intake forms, public user accounts, or marketing lead capture portals on this website. Information we collect includes:

• Inbound Telephone Data: When you call our office at (207) 419-2600, your caller ID information (phone number, originating name if provided by your carrier) and the call timestamp are recorded by our telecommunications provider for customer service and dispatch routing purposes.
• Service Dispatch Information: Details you verbally provide during service calls—such as your physical property address, plumbing symptoms, appliance specifications, and scheduling preferences—are recorded to dispatch technicians and generate work orders.
• Server Log Information: Standard, non-personally identifiable technical logs (such as IP addresses, browser user-agent strings, referring pages, and access times) generated automatically by web hosting infrastructure for performance and security monitoring.

2. How We Use Collected Information

Information gathered during telephone inquiries and website visits is utilized strictly for:

• Dispatching licensed plumbing technicians to your specified location.
• Communicating service schedules, arrival estimates, and project quotes.
• Processing service payments, work orders, and local municipal permit documentation.
• Protecting against fraud, unauthorized website intrusions, and system abuse.

3. Absolute Prohibition on Data Sale

We do not sell, rent, lease, trade, or distribute your personal contact information, telephone number, or property details to third-party data brokers, marketing list aggregators, or external advertisers under any circumstances.

4. Third-Party Service Providers

We may share necessary contact details with trusted operational partners solely to fulfill plumbing services, including:

• Telecommunications and phone routing providers facilitating our phone dispatch system.
• Local municipal building departments (e.g., City of Lockport, Will County) when submitting required plumbing permit applications and backflow certification filings.
• Licensed subcontractor excavation or restoration crews operating under our direct supervision.

5. Cookies and Web Analytics

Our website does not utilize invasive third-party cross-site tracking cookies or behavioral advertising trackers. Any cookies used are strictly technical session cookies necessary for website performance, accessibility preferences, and server security.

6. Data Retention and Security

We maintain physical, electronic, and administrative safeguards designed to protect customer service records from unauthorized access, alteration, or disclosure. Customer service histories and invoices are retained only for legally mandated accounting, warranty, and municipal code inspection compliance periods.

7. Contact and Questions

If you have questions regarding this Privacy Policy or wish to request information regarding your service records, contact our main office: